Common queries answered

Frequently asked Questions



How long will it take for me to receive my order?

You can expect 2-4 days in Australia.



What is your warranty policy?

All products have a 24 month warranty against defective manufacture and will be replaced where possible. Alternatively you’ll get a credit on this website for replacement value.

Click for Warranty Details

 



What is your return and exchange policy?

You can return item within 30 days of purchase, as long as you have original packaging, and receipt of purchase. Well need to approve it first, as there are some conditions.

Click for Return Details



How do I change my shipping address?

Login to your account and go to account details



How do I track the status of my order?

You’ll get an email from us as soon as we have shipped your order.

You’ll also get update emails from Australia Post, or courier in some B2B cases.

If you cant see these notifications, please check your junk mail folder for these notifications.



How do I receive customer support?

Use the form on this page.



What do I do if I entered an incorrect shipping address?

let us know using the form on this page and we will ensure you get the correct changes made.



Do you ship to my country?

Yes we will ship anywhere in the world. Let us know if you are having problems filling in your address details.



Will my items come in one package?

Yes, all your items will come in one package.

Still need help?

Get in touch with us

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